Warranty & Support

Submit a Warranty Claim.

We stand behind every battery we sell. Fill in the form below and our team will contact you within 24 hours to begin the claim process.

5-Day Lab Turnaround
48-Hour Emergency Swap
Direct Site Visit Available
Zero Cost to You
1
Product
2
Issue
3
Your Details
4
Review & Submit
Which NIKKO product needs attention?
Select your battery model and provide the serial number and purchase date.
NIKKO 2.5
25.6V / 100Ah / 2.56kWh
NIKKO 5 Wall
51.2V / 100Ah / 5.12kWh
NIKKO 5 Rack
51.2V / 100Ah / 5.12kWh
NIKKO 15
51.2V / 280Ah / 14.34kWh

Please select your product model.

Found on the label on the back of the unit.

Please enter the serial number.

Please enter the purchase date.

Please enter the installer name.

What's the issue?
Select the category that best describes the problem, then describe it in detail.
Not charging
Not discharging
BMS alarm / error code
Capacity loss
Wi-Fi / connectivity issue
Physical damage
Overheating
Inverter communication error
Other

Please select an issue category.

Please describe the issue.

Helps our team diagnose communication issues faster.
📷

Click to upload photos or drag and drop

JPG, PNG up to 10MB each · Max 5 photos

Include photos of the unit, error codes on the display, and inverter screen if possible.
How do we reach you?
We'll use these details to confirm your claim and arrange the site visit or unit swap.

Please enter your name.

Please enter a valid phone number.

Please select your city.

Required if you need a site visit. You can share your location later via WhatsApp.
Review your claim before submitting.
Check the details below. You can go back to edit anything before sending.

Product & Purchase

Product—
Serial Number—
Purchase Date—
Installer—

Issue

Category—
Inverter—
Description—
Photos—

Your Details

Name—
Phone—
City—
Address—

WhatsApp opens immediately for fastest response. Email creates a record at info@nikkoess.com.
Our team will respond within 24 hours and provide a claim reference number.

✓

Claim Submitted.

Our team has received your warranty claim and will contact you within 24 hours to begin the process. Keep your phone on — we'll call or WhatsApp you directly.

Ref: NK-WC-000000

Save this reference number. You'll need it if you call us directly.

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